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Bell Person / Luggage Attendant

January 10, 2014 - February 10, 2014
Location:Miami Beach, FL
Salary Range:$7.93 per hour
Exempt/Non-Exempt:Non-Exempt
Benefits:Health and Dental Insurance
Employment Type:Full Time
Department:Guest Services
Description:The Bell Person is responsible for greeting and assisting hotel guests with their luggage carrying, storage, and retrieval. Also responsible for delivering and retrieving messages, mail, faxes, ice, laundry, and other items to guest rooms and offices. Other duties include assisting guests with requests, questions about the area, and other functions that are typical in a luxury boutique hotel. Must deliver an exceptional level of service to all guests.
Duties:Assist guests with their luggage, all requests, and escort them to the elevator.
Be attentive and alert to guest needs during their stay.
Give a clear presentation of the different hotel outlets/amenities, as well as the surrounding area.
Show the different features of the guest rooms.
Check the room for any missing amenities or damages when delivering and retrieving luggage.
Have strong local area knowledge of South Beach and Miami, and give accurate directions to areas/tourist spots in the area.
Answer phone in the Bell Desk area.
Other duties as expected in a luxury boutique setting.
Qualifications:Must have excellent Customer Service skills and a great attitude.
Knowledge of the South Beach local area is a plus. Must be a fluent English speaker.
Ability to lift over 50lbs on a frequent basis.
Flexible schedule.


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